Terms and Conditions
Travel With Complete Confidence
Frequently Asked Questions
General Information
Frá Ís til Safari ehf. is a licensed travel agency in Iceland (License No. 2025-047).
Company ID: 590825-1580
Email: [email protected]
Website: fraistillsafaris.is
Registered in: Iceland
By booking a trip, you agree to these Terms & Conditions and the separate Booking Policy, which covers deposits, instalments, and cancellations.
Package Inclusions & Exclusions
Your package includes services as described in your itinerary (accommodation, meals, game drives, transfers, etc.).
Items not included (visa fees, travel insurance, personal expenses, optional activities, vaccinations, tips) are the traveller’s responsibility.
Travel Insurance
All travellers must have personal travel insurance covering medical emergencies, trip delays, lost luggage, and evacuation.
Frá Ís til Safari is not responsible for any costs not covered by insurance.
Travel Documents
- Valid passport (minimum 6 months)
- Required visas (e.g., Kenya eVisa)
- Vaccination requirements
- Correct personal information
Denial of boarding due to missing or incorrect documents will not result in a refund.
Health & Safety
Travellers must follow instructions from guides.
Frá Ís til Safari is not liable for injuries resulting from ignored safety rules.
Wildlife sightings and natural events cannot be guaranteed.
Behaviour & Group Rules
Frá Ís til Safari may remove any traveller who:
- Endangers the group
- Acts aggressively
- Breaks local laws
- Disrespects local culture
No refund will be issued in such cases.
Responsibilities of the Travel Agency
Frá Ís til Safari is responsible for:
- Accurate itinerary information
- Booking services as described
- Licensed guides and safe transportation
- Managing issues during the trip
- Ensuring health and safety standards
The company is not responsible for:
- Airline delays
- Lost luggage
- Weather conditions
- Wildlife sighting unpredictability
- Customer errors with visas/passports
Complaints
Issues must be reported immediately during the trip for resolution.
Formal complaints must be submitted within 14 days after returning to Iceland.
Governing Law
These Terms & Conditions are governed by Icelandic law and EU travel package regulations.
Your Authentic
Kenyan Adventure Awaits
Join us on an authentic Kenya Safari Adventure with local experts, unforgettable wildlife encounters, breathtaking landscapes, and personalized experiences crafted around your dreams.
Why book direct?
Book direct and enjoy the lowest rates available!
Book direct and enjoy the lowest rates available!
Book direct and enjoy the lowest rates available!